Terms and Conditions

TERMS OF USE

1. IN GENERAL
These conditions apply to consumers when shopping on ROOTS Fine Italian Wine webshop: rootsitalianwine.com

Note: In order to purchase goods via ROOTS Fine Italian Wine you must:

  • be at least 18 years of age or have such a higher age as may be required for the purchase of beer, wine and spirits in the country in which you reside

  • have accepted these terms of trade,

  • provide us with your name and address (including valid delivery address), phone number, email address, payment details and other mandatory information, and

  • be the owner or authorized holder of a valid payment / credit card for the purchase of the goods.

2. ORDERING
Delivery of orders through our website is not a legally binding agreement. Once you have placed an order through our website, our system will automatically send you an email stating which goods you have ordered. There is only an electronic receipt for receiving your order.
You should be aware that the automatic reply (via email) is not a legally binding order confirmation, whereby an agreement has been entered into. ROOTS Fine Italian Wine thus has the opportunity to cancel your order due to printing errors, sold out products, technical problems, delivery failures and similar situations.
Binding order confirmation / invoice is first sent to you once we have shipped the goods that you have ordered. You will also receive an e-mail with associated Track & Trace information where applicable.

3. PRICES
All our prices are inclusive Danish VAT and taxes, but excluding shipping costs. For all other orders, you must pay all costs for shipping the ordered goods. The shipping costs are added to the price stated on ROOTS Fine Italian Wine webshop's checkout page and will appear immediately before you place your final order.

4. PAYMENT
In general, payment for items can be made online using Visa, Mobile Pay, Apple Pay, G Pay, Mastercard, Maestro, Diners club and American Express. To process payments, we use third-party payment gateway Stripe, Inc. Stripe, Inc stores your credit card data for recurring payments. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our service and our service providers. For more insight, you may also want to read Stripe’s Terms of Service here or Privacy Statement. The amount will only be charged on your card once your order has been confirmed.

5. DELIVERY AND SHIPPING
Expected delivery time is between 1-4 days for orders within Denmark. When the item is shipped from our warehouse, you will receive an email as a receipt for shipping and Track & Trace information where applicable.
Delivery is deemed to have occurred when the goods are in your possession. All deliveries must be acknowledged upon receipt. 

Recipient is also responsible for the proper forms and legal documents ensuring they can receive said products. We are not liable for any errors that may occur due to local laws

6. CANCELLATION RIGHTS
You have 14 days deadline. You have the right to withdraw from this agreement without justification within 14 days. The right of cancellation expires 14 days after the day on which you or a third party stated by you (but not the carrier) when the goods in physical possession. The right of withdrawal expires 14 days after the date on which the agreement with ROOTS Fine Italian Wine is concluded.

Exploitation of the right of withdrawal
In order to exercise the right of withdrawal, you must notify us of your decision to cancel this agreement in an unambiguous statement sent by the withdrawal deadline. Post-delivered letter or email to:

ROOTS Fine Italian Wine Birkelyngen 2A 2680 - Solrød Strand Denmark

E. hello@rootsitalianwine.com

Refund
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs, without undue delay and in any case no later than 14 days from the date on which we received notice of your decision to cancel the agreement. We will make such a refund with the same payment method you used in the original transaction unless you have explicitly agreed otherwise.
We may withhold the refund until we have returned the goods, or you have provided proof of having returned the goods, whichever is earlier.

Return of goods:
If you want to return an order, send the goods to
ROOTS Fine Italian Wine Birkelyngen 2A 2680 - Solrød Strand Denmark

Without undue delay and no later than 14 days from the date you informed us of the exercise of your right of cancellation. The deadline is met if you return the goods before the expiry of the 14 days.
Please enclose a copy of the order confirmation with the returned goods.
You bear the risk of the goods from the time of delivery of the goods to you and shall be liable for any deterioration in the value of the goods resulting from handling other than that necessary to determine the nature, characteristics and manner of the goods.
Upon return, you are responsible for ensuring that the goods are packed properly. Certain goods, by their very nature, cannot be returned by normal mail. This applies to bottles and other contents that require proper packaging. You must pay the direct costs of returning the goods.

7. COMPLAINTS
You have two years of warranty. However, for products with a limited lifetime, your warranty is limited to the shelf life that is customary for the product concerned. If you discover an error or defect in a purchased item, you as a consumer must as soon as possible and within a reasonable time inform ROOTS Fine Italian Wine and explain where the error or defect exists. If you advertise within two months after the defect is discovered, the complaint will always be timely.
Complaints can be made by email: hello@rootsitalianwine.com
If the complaint is justified, we will refund your freight costs. The product must always be sent back in proper packaging, and remember to get a receipt for shipment so that we can refund your shipping costs.

8. DATA PROTECTION POLICY
Privacy
In order for you to enter into an agreement with us, we need the following personal data: Name, address, telephone number and e-mail address. We will record your personal information for the purpose of providing the product to you and (if you have given your consent) to inform you of products, programs, services and promotions that we believe may be of interest to you. Your information is not disclosed or sold to a third party, however, your email address is disclosed to the carrier in connection with the sending of mail packages (so that you can receive delivery information, including T&T).
Personal information is registered with ROOTS Fine Italian Wine and stored for five years, after which the information is deleted. Customer information is stored and transmitted unencrypted. Payment data is, of course, transmitted encrypted, see point 4 (Payment) and is only used for carrying out your payment for purchased goods.

11. LAW
These trading terms and your purchase of goods from rootsitalianwine.com are covered by and must be interpreted in accordance with Belgian law.
Any disputes or claims that may arise in connection with these trading terms or your purchase of goods from rootsitalianwine.com (including disputes or claims outside of contract) will have to be settled by the Belgian courts as the venue. This does not affect any legal right that you as a consumer may have to file a case with your local jurisdiction.